FAQ
International delivery
Delivery to other countries (except Russia and Belarus) is carried out by an international delivery service. The cost of delivery is $15. Delivery time is up to 30 business days, depending on the recipient’s country.
Payment
Bank card
Online payment on the website:
1. PayPal – payment is made via PayPal systems. Mastercard and VISA bank cards are accepted for payment. Reliability of PayPal is confirmed by GoDaddy Secure Web Site, Verified by Visa and Mastercard SecureCode Certificates. When you select this payment method, you will be redirected to the PayPal site.
2. LiqPay – payment is made through the payment service of PJSC CB “PRIVATBANK” – LiqPay. Bank cards of Mastercard, VISA are accepted for payment. Reliability of LiqPay is confirmed by GoDaddy Secure Web Site, Verified by Visa and Mastercard SecureCode Certificates. When you select this payment method, you will be redirected to the LiqPay site.
Exchange & return
Making a return/exchange
If you do not fit or do not like the purchased goods – it’s okay, we are sure that next time you will find what you want! We will be happy to replace the size, fabric or color, or promptly refund your money.
To make a return/exchange you need:
1. Call, write to us on the website or on mail zlitay.com@gmail.com, specifying the order number and describing in detail the essence of the problem.
2. Fill out the form that we will send you back.
3. Send the goods together with the TTN and the completed form to the address specified in it. Return or exchange of goods of good quality is possible only if its consumer properties and presentation are preserved (no traces of operation and wear, the presence of original and undamaged packaging and labels).
The terms and procedure for return/exchange
* Return or exchange of goods is possible within 14 days of receipt of the order.
* The cost of transportation of goods sent for return or exchange, the buyer pays according to the rates of delivery services.
* You can follow the status of your order by its number on the Track order page.
Upon receipt of your return to our warehouse, we check it for compliance with all the above rules.
Return:
Once we accept and verify your return, we will begin processing your refund. You will receive your funds depending on the payment method you chose when placing your order. Funds will be credited to your account within 3-30 business days, depending on the payment method you choose on the return form.
* The term of refund is established in accordance with the Rules of sale of goods to order and out of office or commercial premises (Order of the Ministry of Economy of Ukraine as of April 19, 2007 No. 103) and is up to 30 calendar days from the date of receipt by the Seller of the filled Application for return of goods.
Exchange:
Once we accept and verify the return, we will begin preparing the new item for shipment.
You will receive a notification from us with the details of the new order.